Refund and Returns Policy
Refund and Returns Policy:
- Refund Eligibility:
a. To be eligible for a refund, you must notify MF Designs & Woodcraft within 48 hours of receiving the product.
b. Refunds may be granted for damaged or defective products, provided that the damage or defect is not a result of misuse or improper handling by the customer.
c. Customized or personalized products are exempt from refunds unless they are deemed to be defective or damaged upon arrival.
- Return Process:
a. To initiate a return, please contact our customer service team within 48 hours of receiving the product, providing details of the issue and any supporting evidence, such as photographs.
b. Our customer service team will assess your request and provide instructions on how to proceed with the return.
c. The product must be returned in its original packaging, including any accessories or documentation that came with it.
d. Customers are responsible for the shipping costs associated with returning the product, unless otherwise agreed upon with MF Designs & Woodcraft.
- Inspection and Evaluation:
a. Once we receive the returned product, our team will conduct a thorough inspection to assess its condition and verify the reported issue.
b. If the product is found to be eligible for a refund, we will process the refund within a reasonable timeframe.
c. If the product does not meet the refund eligibility criteria, we will notify you and provide an explanation.
- Refund Options:
a. Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.
b. Please note that the processing time for refunds may vary depending on the payment provider and financial institution.
a. MF Designs & Woodcraft reserves the right to refuse a refund or return request if the product has been misused, altered, or damaged by the customer.
b. Products that have been modified or customized beyond their original specifications may not be eligible for returns or refunds, unless they are determined to be defective upon arrival.
- Limited Warranty:
a. Our products are covered by a limited warranty against manufacturing defects. The specific warranty period and terms may vary depending on the product. Please refer to the product documentation or contact our customer service team for more information.
- Customer Satisfaction:
a. At MF Designs & Woodcraft, customer satisfaction is our priority. We strive to address any issues or concerns promptly and fairly. If you have any questions or need assistance, please contact our customer service team, and we will be happy to assist you.
Note: This Refund and Returns Policy is in addition to any statutory rights you may have under applicable consumer protection laws.
If you have any further questions or need clarification regarding our Refund and Returns Policy, please do not hesitate to contact us.